Last updated: 22/01/2026
DEFINITIONS:
The Publisher: the natural or legal person who publishes online public communication services.
The Site: all websites, web pages, and online services offered by the Publisher.
The User: the person using the Site and its services.
Article 1 – Scope
This privacy policy describes how the Publisher uses the personal data that the User may provide.
The Publisher undertakes to ensure the highest level of protection of Users’ personal data in accordance with European and French regulations.
Article 2 – Nature of the Information Collected
We may collect information about you when you browse the Site or as part of providing our services. This data may be provided directly by you or collected automatically.
Data provided by the User:
As a Site User, you may voluntarily provide information that we request. Some of the information collected may identify you (“Personal Data”).
Depending on the services you use, we may collect:
- Title
- First name and last name
- Telephone contact details
- Email address
- Postal address
- Login ID and passwords
The Publisher does not collect payment data. All banking details are collected exclusively by our PCI-DSS certified payment service providers, ensuring secure transactions.
We do not collect sensitive data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, or sexual orientation).
If you connect to our Site via social networks, those services may transmit profile information, login data, and any other information you have authorized for disclosure.
Automatically Collected Data:
We automatically collect certain data when you browse the Site, including:
- Your computer’s IP address
- Information about your device, connection mode, operating system, tablet or mobile OS
- URLs of your connections, including date and time, and accessed content
- Your activity on the Site
- Location data (movements, GPS, GSM data, etc.)
Article 3 – Purposes of Personal Data Collection
3.1 – Managing relationships with prospects
Purposes include:
- Managing technical prospecting operations
- Selecting individuals for loyalty programs, prospecting, surveys, product testing, and promotions (provided these do not involve sensitive data profiling)
- Conducting solicitation campaigns
3.2 – Managing relationships with customers
Purposes include operations relating to:
- Contracts, orders, deliveries, customer account management
Billing and accounting - Loyalty programs
- Customer relationship monitoring, satisfaction surveys, after-sales service, and complaints
- Surveys and product testing
- Management of unpaid invoices and customer disputes
3.3 – Compilation of commercial statistics and use of Google Analytics
3.4 – Management of requests for access, rectification, and objection rights
Article 4 – Communications You May Receive
- Order Tracking Emails
Following an order or contract execution, you will receive emails enabling you to track your order. These emails are independent of newsletter or commercial communication preferences.
- Newsletters / Commercial Offers
Unless you object, you may receive newsletters and commercial offers via email or SMS.
- Telephone Contact
Our services may contact you to manage order follow-ups, validate shopping carts, or address technical issues.
- Product Alerts
You may receive email alerts regarding product availability or relevant updates.
Article 5 – Our Obligations Regarding Data Protection
The Publisher undertakes to:
- Collect personal data only for the purposes defined in Article 3 and for which consent has been given
- Process data strictly according to express instructions and defined purposes
- Ensure security, integrity, and confidentiality of personal data
- Not disclose personal data to third parties except where strictly necessary for service execution (Article 6)
- Not transfer personal data outside the European Union, except to authorized subcontractors subject to standard contractual clauses (e.g. carriers)
- Implement data security systems
- Notify Users promptly in the event of a data breach, loss, or unauthorized disclosure
Article 6 – Recipients of Personal Data
Personal data is accessible only to authorized individuals for the purposes described herein.
Data may be shared with:
- Subcontractors:
Service providers acting as processors (carriers, hosting providers, payment providers, advertising technology providers, etc.)
- Administrative and Judicial Authorities:
When required by law, upon judicial request only.
- Within the Group:
Certain data may be shared with group companies for customer knowledge and commercial prospecting purposes.
If data is shared with third parties, their confidentiality policies apply.
Article 7 – Data Controller
The Publisher is responsible for processing the data collected through use of the Site.
Article 8 – Data Retention Period
Technical Data:
Retained only for the duration strictly necessary for stated purposes.
Personal Data:
Retained as long as necessary to fulfill our mission and purposes.
For security reasons, if you have not logged in for five years, you will receive an email inviting you to reconnect; failing this, your data will be deleted.
Article 9 – Your Rights
In accordance with data protection regulations, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure (subject to legal retention obligations)
- Right to restriction of processing
- Right to object, including for marketing purposes
- Right to data portability
- Right not to be subject to automated decision-making
- Right to lodge a complaint with a supervisory authority
- Right to give instructions regarding your data after death
To exercise your rights, contact us by email or post. Identification may be required.
You may also lodge a complaint with the CNIL (French Data Protection Authority).
Article 10 – Data Security
We implement robust security measures including firewalls, physical access controls, and authorization management. In case of a breach, authorities and affected users will be promptly informed.
Article 11 – Changes to the Privacy Policy
Any changes will be published on the Site with an updated revision date.
Cookies Policy
1. Does the Publisher use cookies?
When browsing our Site, cookies may be placed on your device subject to your preferences, which can be modified at any time.
2. What is a cookie?
Cookies include various technologies (cookies, tags, pixels, JavaScript code) used to track navigation or analyze user behavior.
3. Why are cookies used?
Cookies allow us to:
- Compile traffic and usage statistics
- Adapt site display to devices and user preferences
- Store form information
- Provide secure access to personal areas
- Implement security measures
- Personalize offers and recommendations
- Display targeted advertising
4. Types of cookies
- Technical cookies: essential for site functionality
- Analytics cookies: measure site usage and performance
- Functional cookies: store user preferences
- Advertising cookies: deliver relevant ads and measure campaign effectiveness
Cookie duration
Session cookies: deleted when the browser closes
Persistent cookies: stored for a defined period
First-party & third-party cookies
First-party cookies: set by the visited site
Third-party cookies: set by external services (advertising, applications)
5. Managing your preferences
In accordance with Directive 2002/58/EC, consent is required for advertising cookies.
You can configure your browser settings to manage cookies:
Internet Explorer™
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™
https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™
http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookie
Opera™
http://help.opera.com/Windows/10.20/fr/cookies.html
Please note that refusing cookies may limit certain Site functionalities.